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Payment Policy
1. General Information
This Payment Policy outlines the terms and conditions regarding payments made to Olga Fergesina Hats (“we,” “us,” or “our”). By placing an order through our website, you agree to comply with and be bound by this policy.
2. Accepted Payment Methods
Payments via WayForPay
For your convenience, we accept secure online payments through WayForPay.
You can pay for your order using Visa, Mastercard, or other available payment methods. All transactions are processed through a secure SSL-encrypted connection to ensure the safety and confidentiality of your payment information.
3. Currency
All prices on our website are listed in (EUR) unless otherwise stated. For international customers, your bank or payment provider may apply exchange rates or additional transaction fees, which are beyond our control.
4. Refund Policy
Each product undergoes a thorough quality inspection before shipment. Upon request, we are happy to provide a detailed video of your item prior to dispatch, allowing you to review its condition and craftsmanship in advance.
To ensure the highest standard of service, we kindly ask customers to record a video while opening the package upon delivery. This helps verify the condition of the item at the time it is received.
All sales are final. We do not offer refunds or exchanges after payment has been made, except in cases where we are unable to fulfill your order due to inventory shortages or technical/operational reasons.
If you receive a defective or incorrect item, please contact us immediately upon delivery. We will review your claim and may, at our sole discretion, offer a replacement or store credit.
Please note that items that have been used or damaged after being handed over to the shipping carrier are not eligible for returns or exchanges.
Shipment Insurance
We carefully package every order and insure all shipments for the full value of the product.
Once your order has been handed over to the shipping carrier, the carrier is responsible for the safe transportation and integrity of the shipment. In the event of loss or damage during transit, compensation will be provided in accordance with the carrier’s terms and the insured value of the shipment.
All claims are reviewed individually based on the supporting materials provided.
5. Payment SecurityWe use secure, encrypted payment gateways to ensure your personal and financial information is protected. We do not store your credit card details on our servers.
6. Order Confirmation
Once payment is successfully processed, you will receive an email confirmation with your order details. Please review your information carefully, as we cannot make changes once your order has been processed.
7. Fraud Prevention
We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected. In such cases, your payment will not be processed or will be refunded if already received.
8. Contact Us
If you have any questions about this Payment Policy, please contact us at:
Email: olgal2345678109@gmail.com
Phone: +380675654739
Address: Ukraine, 49045, Dnipropetrovsk region, Dnipro city, Polygonna st., building 15
This Payment Policy outlines the terms and conditions regarding payments made to Olga Fergesina Hats (“we,” “us,” or “our”). By placing an order through our website, you agree to comply with and be bound by this policy.
2. Accepted Payment Methods
Payments via WayForPay
For your convenience, we accept secure online payments through WayForPay.
You can pay for your order using Visa, Mastercard, or other available payment methods. All transactions are processed through a secure SSL-encrypted connection to ensure the safety and confidentiality of your payment information.
3. Currency
All prices on our website are listed in (EUR) unless otherwise stated. For international customers, your bank or payment provider may apply exchange rates or additional transaction fees, which are beyond our control.
4. Refund Policy
Each product undergoes a thorough quality inspection before shipment. Upon request, we are happy to provide a detailed video of your item prior to dispatch, allowing you to review its condition and craftsmanship in advance.
To ensure the highest standard of service, we kindly ask customers to record a video while opening the package upon delivery. This helps verify the condition of the item at the time it is received.
All sales are final. We do not offer refunds or exchanges after payment has been made, except in cases where we are unable to fulfill your order due to inventory shortages or technical/operational reasons.
If you receive a defective or incorrect item, please contact us immediately upon delivery. We will review your claim and may, at our sole discretion, offer a replacement or store credit.
Please note that items that have been used or damaged after being handed over to the shipping carrier are not eligible for returns or exchanges.
Shipment Insurance
We carefully package every order and insure all shipments for the full value of the product.
Once your order has been handed over to the shipping carrier, the carrier is responsible for the safe transportation and integrity of the shipment. In the event of loss or damage during transit, compensation will be provided in accordance with the carrier’s terms and the insured value of the shipment.
All claims are reviewed individually based on the supporting materials provided.
5. Payment SecurityWe use secure, encrypted payment gateways to ensure your personal and financial information is protected. We do not store your credit card details on our servers.
6. Order Confirmation
Once payment is successfully processed, you will receive an email confirmation with your order details. Please review your information carefully, as we cannot make changes once your order has been processed.
7. Fraud Prevention
We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected. In such cases, your payment will not be processed or will be refunded if already received.
8. Contact Us
If you have any questions about this Payment Policy, please contact us at:
Email: olgal2345678109@gmail.com
Phone: +380675654739
Address: Ukraine, 49045, Dnipropetrovsk region, Dnipro city, Polygonna st., building 15